The most frequently asked questions

Tagether connects securely to your Instagram Business account via the official Meta API. Once connected, our system detects mentions of your brand handle, follows, post tags and Reels in real time. You control which actions are rewarded and what points or discounts each action is worth.

When a customer mentions or tags your brand on Instagram, Tagether automatically pulls that content into your centralised dashboard. You review it, accept or decline it, and can then use approved content for your marketing with built-in consent tracking.

You remain in full control. No content is published or activated without your validation. You can reject any mention that doesn’t meet your standards — Tagether simply won’t attribute a reward for it. Your brand identity stays protected at every step.

Tagether is a web-based platform accessible from any browser. You will need an active Instagram Business account and a Shopify store. The Shopify integration is native and requires no coding — it installs in minutes from the Shopify App Store.

Your customers access a branded loyalty page embedded in your Shopify store. They can view their points balance, available rewards, completed missions, and redeem discount codes or vouchers — all in real time, without leaving your store experience.

You define the actions that earn points (Instagram follow, post mention, Reel tag, purchase, etc.) and the rewards customers can redeem (promo codes, gift vouchers, free shipping). Tagether automates the entire cycle — detection, point attribution, reward delivery — so your team focuses on strategy, not admin.

Rewards drive repeat purchases. A customer who earns a reward for their Instagram post has a strong incentive to return to your store to redeem it. Tagether’s dashboard gives you real-time visibility on all rewards issued, redeemed, and pending.

By default, rewards are not stackable — one reward applies per transaction. You can adjust this rule in your programme settings to allow stacking up to a defined cap if your strategy requires it.

Customers click “Redeem my reward” on their loyalty page, which generates a unique promo code applied automatically at Shopify checkout. No paper, no manual validation — everything is handled in the app and synced with your Shopify orders.

Absolutely. Tagether is designed to be simple. The Shopify integration is plug-and-play, setup takes under 30 minutes, and our team provides onboarding support. If you need personalised help, don’t hesitate to contact us — we’re happy to walk you through everything.

Tagether is not a social network — it is a SaaS marketing tool built on top of your existing Instagram and Shopify stack. It transforms the passive engagement your brand already receives on Instagram into measurable, revenue-generating loyalty actions.

Instagram gives you reach. Tagether gives you conversion. We detect the engagement signals you’re already generating — mentions, follows, tags — and turn them into loyalty rewards that bring customers back to your store to buy again.